Returns
We hope you’ll be happy with your tami purchase. If you change your mind, you can return most products purchased from tami.scot within 30 days of receiving your order.
To make a return, please contact us first at info@tami.scot, quoting your order number and the item you would like to return. We will provide the appropriate return instructions and return address.
Where you are returning an item because you have changed your mind, it should be returned in its original condition with its packaging where reasonably possible. You may inspect an item as you would in a shop, but we may make a reasonable deduction from a refund if it has been handled beyond what is necessary to establish its nature, characteristics and function.
Your statutory rights are not affected by this policy.
Personalised & Custom Products
Some tami products may be personalised, customised or made specifically to a customer’s requirements.
Unless faulty, damaged or incorrectly supplied, personalised or made-to-order products may not be eligible for change-of-mind cancellation or return where the applicable consumer-law exemption applies.
If you’re unsure whether a product can be returned, contact us at info@tami.scot before ordering.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at info@tami.scot.
Please include your order number, a description of the problem and, where helpful, photographs showing the issue.
We’ll work with you to put things right. Depending on the circumstances, this may include a replacement, repair or refund in accordance with your statutory rights.
Where an item is faulty, damaged or incorrectly supplied, tami Ltd will cover reasonable return costs where a return is required.
Refunds
Once we receive and inspect an eligible return, we’ll let you know that it has been received and confirm the outcome.
Approved refunds will normally be made to the original payment method.
Please allow time for your bank or payment provider to process the refund after it has been issued.
If you believe a refund is overdue, please contact info@tami.scot with your order number.
Return Postage
For ordinary change-of-mind returns under our 30-day returns policy, customers are normally responsible for the cost of returning the item to us.
We recommend obtaining proof of postage. For higher-value items, you may also wish to use a tracked or insured postal service.
Please do not return an item without first contacting us for the correct return instructions.
Original Delivery Charges
Where you exercise a statutory right to cancel an eligible online order, any refund of the original standard delivery charge will be handled in accordance with applicable UK consumer law.
Additional delivery costs resulting from choosing an enhanced or express delivery service may not be refundable.
Exchanges
If you’d like to exchange an eligible item, please contact info@tami.scot.
Availability cannot always be guaranteed, particularly for limited-edition, event or low-stock tami products. Where an exchange isn’t possible, we’ll discuss the available alternatives with you.
Gifts
If an item was purchased as a gift, any monetary refund will normally be made to the original purchaser using the original payment method.
Please contact us if you need help with a gift return.
Your Consumer Rights
Nothing in this policy limits or excludes your rights under applicable consumer law, including rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.
Need Help?
For questions about a return, refund or exchange, contact:
tami Ltd
Email: info@tami.scot
Please include your order number where possible so we can help you more quickly.